Terms of service

TERMS OF SERVICE

OVERVIEW
Welcome to Vvalenne. The terms “we”, “us” and “our” refer to Vvalenne Pty Ltd. Vvalenne operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Vvalenne is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or territory of residence.

To use the Services, you may be asked to provide information such as your email address, billing, payment, and shipping details. You agree that all information provided is accurate and complete.

You are responsible for maintaining the confidentiality of your account and all activities under it.

SECTION 2 - OUR PRODUCTS

We make every effort to display our products accurately. However, colours and appearance may vary depending on your device.

We do not guarantee that product appearance will exactly match images shown.

Certain items may be made-to-order, customised, or specially sourced. These items may vary slightly and may not be eligible for return or exchange in accordance with our Refund Policy.

All product descriptions are subject to change without notice. We reserve the right to limit quantities or discontinue products at any time.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order.

Orders are not confirmed until payment has been processed and accepted.

Please review your order carefully before submitting, as changes or cancellations may not be possible—particularly for custom or made-to-order items.

All purchases are subject to our Refund Policy.

Orders must be for personal use and not for resale.

SECTION 4 - PRICES AND BILLING

Prices are subject to change without notice.

All prices are in AUD unless otherwise stated and may exclude shipping or applicable taxes.

You agree to provide accurate billing and payment information and to update it as required.

SECTION 5 - SHIPPING AND DELIVERY

Delivery timeframes are estimates only and not guaranteed.

We are not responsible for delays caused by shipping carriers, customs, or external factors.

Once an order has been dispatched, risk of loss transfers to the customer.

SECTION 6 - INTELLECTUAL PROPERTY

All content on this website—including text, images, branding, and design—is owned by Vvalenne Pty Ltd or its licensors and is protected by intellectual property laws.

You may not reproduce or use any content without prior written permission.

SECTION 7 - THIRD-PARTY SERVICES

We may provide access to third-party tools or services. These are provided “as is” without warranties.

We are not responsible for third-party content, services, or transactions.

SECTION 8 - RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify. However, all purchases are made directly with Vvalenne Pty Ltd. Shopify is not responsible for any transactions between you and us.

SECTION 9 - PRIVACY

Your personal information is handled in accordance with our Privacy Policy. By using our Services, you agree to this processing.

SECTION 10 - ERRORS AND OMISSIONS

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

SECTION 11 - PROHIBITED USES

You may not use our Services for unlawful purposes, to infringe on rights, or to disrupt the operation of the site.

SECTION 12 - TERMINATION

We may suspend or terminate access to our Services at any time if these Terms are breached.

SECTION 13 - DISCLAIMER OF WARRANTIES

Our Services and products are provided “as is” without warranties of any kind, except where required by law.

SECTION 14 - LIMITATION OF LIABILITY

To the maximum extent permitted by law, Vvalenne Pty Ltd will not be liable for any indirect, incidental, or consequential damages arising from the use of our Services.