Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Vvalenne. The terms “we”, “us” and “our” refer to Vvalenne Pty Ltd. Vvalenne operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Vvalenne is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or territory of residence.

To use the Services, you may be asked to provide information such as your email address, billing, payment and shipping details. You agree that all information provided is accurate and complete.

You are responsible for maintaining the confidentiality of your account and for all activities undertaken under your account.

SECTION 2 – OUR PRODUCTS

We make every effort to display our products accurately. However, colours and appearance may vary depending on your device.

We do not guarantee that product appearance will exactly match the images displayed on our website.

Certain items may be made to order, customised or specially sourced. These items may vary slightly and may not be eligible for return or exchange in accordance with our Refund Policy.

All product descriptions are subject to change without notice. We reserve the right to limit quantities or discontinue products at any time.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order.

Orders are not confirmed until payment has been successfully processed and accepted.

Please review your order carefully before submitting it, as changes or cancellations may not be possible, particularly for customised or made to order items.

All purchases remain subject to our Refund Policy.

Orders must be for personal use and not for resale.

SECTION 4 – PRICES AND BILLING

Prices are subject to change without notice.

All prices are displayed in Australian Dollars (AUD) unless otherwise stated and may exclude shipping charges or applicable taxes.

You agree to provide accurate billing and payment information and to keep that information current.

SECTION 5 – PAYMENT METHODS

Vvalenne accepts payment using the payment methods made available at checkout, including approved credit cards, debit cards, Shopify Payments and electronic bank transfers where applicable.

Cash payments may be accepted for eligible purchases at the discretion of Vvalenne. However, Vvalenne will not accept cash payments that cannot be accepted under applicable Australian laws or where multiple related cash payments would exceed applicable legislative thresholds.

Where a proposed payment cannot be accepted, Vvalenne reserves the right to require an alternative payment method before processing or completing an order.

To protect both our customers and the business, Vvalenne reserves the right to request additional information or verification where reasonably necessary to validate a payment or prevent fraudulent or unlawful transactions.

SECTION 6 – SHIPPING AND DELIVERY

Delivery timeframes are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs authorities or circumstances beyond our reasonable control.

Risk of loss or damage passes to the customer upon dispatch of the order.

SECTION 7 – INTELLECTUAL PROPERTY

All content available through this website, including text, images, graphics, branding, logos, designs and other materials, is owned by Vvalenne Pty Ltd or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute or otherwise use any content without our prior written consent.

SECTION 8 – THIRD PARTY SERVICES

We may provide access to third party tools or services. These services are provided "as is" and "as available" without warranties of any kind.

Vvalenne is not responsible for the content, functionality or transactions associated with third party services.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our online store is powered by Shopify. However, all purchases are made directly with Vvalenne Pty Ltd.

Shopify is not responsible for the products, services or transactions between you and Vvalenne.

SECTION 10 – PRIVACY

Your personal information is collected, used and stored in accordance with our Privacy Policy.

By using our Services, you consent to that collection and use.

SECTION 11 – ERRORS AND OMISSIONS

We reserve the right to correct any errors, inaccuracies or omissions, and to update or change information at any time without prior notice.

SECTION 12 – PROHIBITED USES

You must not use our Services for any unlawful purpose, to infringe the rights of others, or in any manner that interferes with the operation or security of the website.

SECTION 13 – TERMINATION

We reserve the right to suspend or terminate access to our Services at any time where these Terms have been breached or where we reasonably consider it necessary to protect the business or other users.

SECTION 14 – DISCLAIMER OF WARRANTIES

Except as required by applicable law, our Services and products are provided on an "as is" and "as available" basis without warranties of any kind.

Nothing in these Terms excludes any rights or guarantees that cannot lawfully be excluded under the Australian Consumer Law.

SECTION 15 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Vvalenne Pty Ltd will not be liable for any indirect, incidental, special or consequential loss or damage arising from the use of our Services or products.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under Australian law.

SECTION 16 – INDEMNIFICATION

You agree to indemnify and hold harmless Vvalenne Pty Ltd, its directors, employees and representatives from any claims, losses, liabilities, costs or expenses arising from your breach of these Terms or your misuse of the Services.

SECTION 17 – GOVERNING LAW

These Terms are governed by the laws of South Australia, Australia.

Any dispute arising in connection with these Terms will be subject to the exclusive jurisdiction of the courts of South Australia.

SECTION 18 – CHANGES TO THESE TERMS

We reserve the right to amend these Terms of Service at any time.

Any changes will take effect immediately upon publication on this website. Your continued use of the Services constitutes acceptance of those changes.